The Ground Truth Policy
This is the actual policy. It does not change between conversations, and it does not have a fine-print version. What you read here is what applies.
How commission works
When you introduce a client to Charting Cyber and a deal closes, you earn a percentage of our markup on that deal. Markup is the difference between what the distributor charges us and what the client pays. Your commission is calculated on that margin, not on total deal value.
Commission is paid on the initial term and continues through renewals for as long as you remain engaged in the account.
Commission tiers
Cumulative billing is measured across all accounts you've referred, not per account. Once you cross the $500K mark, the 50% rate applies to everything from that point on.
At 50% of gross profit, the effective payout is roughly 10% of deal revenue. That's competitive with residual rates on telecom and UCaaS through major TSDs.
Renewal and continuity
On any deal you introduce, you earn commission on the initial term. You keep earning on the first two renewal cycles automatically. No conditions, no additional requirements. The commission is yours.
After the second renewal, compensation continues as long as you remain materially involved in the account.
What "materially involved" means
Present in at least one substantive client meeting per renewal cycle.
Included on quote and renewal correspondence.
That's it. We are not looking for reasons to stop paying you. We are looking for evidence that the relationship is active, because an active referral partner makes renewals easier and expansions more likely.
What happens if involvement lapses
If a full renewal cycle passes without any substantive involvement from you, the account converts to a direct relationship. But this does not happen silently.
The lapse process
We notify you in writing before the next renewal that the account is at risk of converting.
You have the full renewal window to re-engage: attend a meeting, join a renewal call, participate in an expansion discussion.
If you re-engage, you regain commission starting that renewal. No penalties. No reduced rate.
If the full cycle passes without engagement, commission converts to direct.
You do not get betrayed. You get asked to show up. If you do, nothing changes.
Account ownership
The referring partner owns the referral relationship. That means:
You introduced the client. That fact does not expire. Even if commission converts to direct due to lapse, you are still credited as the original referral source.
Expansion deals within the same client are yours. If a client you referred buys additional products or expands into new categories, the commission applies to those deals at your current tier rate.
We do not reassign accounts. A referred account cannot be transferred to another partner. If you stop engaging, it becomes direct. It does not get handed to someone else.
What we handle
You identify the need and make the introduction. From there, Charting Cyber handles:
Our scope
Vendor research and evaluation against the client's environment.
Competitive pricing across multiple distributors.
Quoting, licensing, and procurement paperwork.
Fulfillment, deployment coordination, and renewal tracking.
Ongoing account management and renewal negotiations.
You stay in the relationship. We do the operational work. The client gets a practitioner who knows the products, competitive pricing, and a single point of contact. You get paid for the relationship you built.
What this policy does not cover
This policy governs referral commissions for deals placed through Charting Cyber. It does not cover:
Deals where the client was already an active Charting Cyber account before your introduction.
Vendor SPIFFs or manufacturer incentives, which are separate from partner commission and do not affect your rate.
The commitment
This policy is behavior-based, not time-based. There is no sunset clause. There is no point at which we automatically stop paying you. An agent who stays engaged keeps earning. Period.
We publish this because the channel runs on trust, and trust requires specificity. If something here is unclear, ask. The answer will match what's written.
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